Shipping policy

Shipping & Delivery

8.1 Delivery Locations. Muraflo ships products to locations within the continental United States and Hawaii. We recommend you provide the address at which the product will be installed as the shipping address at checkout.

8.2 Delivery Costs. For website orders, delivery charges are included in your order. For email orders, any applicable delivery charges will be supplied on your invoice.

8.3 Shipping Method. Our products are packaged in cardboard boxes with foam inserts to protect against damage.  The boxes are held within a wood framing, on top of a palette, securely bound with tie-down straps. We work with ground shipping carriers to provide the best service and insure our shipments against damage. Our shipping carriers are subject to change without notice.

8.4 When We Will Provide the Products. We will ship your product(s) as soon as reasonably possible, typically within one to four weeks after we accept your order. This is dependent on whether your product is in stock. A stocked shower pan is likely to ship within a week, whereas a non-stocked pan is likely to ship within 3-4 weeks. Please note that transit times are typically 3-5 days from the date of shipment.

Due to factors including order volumes and material procurement, shipping times may occasionally be longer. In these instances we place notices on our site to alert you to expected shipping times and include this information in your confirmation email upon purchase.

a. For website orders, you will receive estimated shipping times in your confirmation email. When your shipment leaves our facility, we will email you the expected delivery date and tracking number. Customers must be present to receive and sign for delivery.

b. For email orders, we will email you estimated shipping information with your invoice. When your shipment leaves our facility, we will email you the expected delivery date and tracking number. Customers must be present to receive and sign for delivery.

8.5 Delivery Delays Outside Our Control. If the delivery of our products is delayed due to an event beyond our control, we will notify you as soon as possible and take steps to minimize the impact of the delay.

8.6 Title and Risk of Loss. Title and risk of loss for products purchased directly from Muraflo passes to you upon delivery to your ship-to address. Muraflo is not responsible for any loss, theft, or damage after delivery. In the case of returns, title and risk of loss does not pass to Muraflo until the product arrives at our designated return location.