Refund policy
Return and Refund Policy
Order Returns. We are passionate about designing products for our customers to enjoy. However, if you decide that the shower tray you ordered is not right for you, we offer you the option to return standard products purchased directly from Muraflo. Please note that all return shipping charges are paid by the customer.
Return Period for Standard Products. You may return the item(s) within 30 days from the shipment date to receive a credit or refund of the purchase price paid. A restocking charge of 15% will be deducted from your refund.
Requirements and Exclusions. Only standard products for which you have received an RMA number may be returned, and providing that the instructions below have been followed. Custom products are NOT eligible for return or refund, unless the return is the direct result of a Muraflo error. Products that have been used, modified, installed, or altered in any way are NOT eligible for return or refund.
How to Make a Return. Please follow the steps below to receive a refund. Failure to follow the instructions will invalidate your return.
1: OBTAIN AN RMA NUMBER
To return a product, contact Muraflo before the end of the 30-day return period. Provided that the return conditions have been met, Muraflo will authorize your return and provide you with a Return Material Authorization (RMA) number. Muraflo will not accept returns without an RMA number. Contact us at 844-687-2356 or info@muraflo.com to request an RMA number.
Product(s) returned to Muraflo without prior authorization will be considered an unauthorized return and will not be accepted. For unauthorized returns, you will not receive a refund and we will not ship the product back to you.
2: REPACK YOUR PRODUCT(S) & INCLUDE YOUR RMA NUMBER
Reuse the original packaging, including protective inserts, to return the product(s), in as-new condition. All products must be returned with all items included (refer to Installation Instructions for item checklist). Partial returns will NOT be accepted. Ensure you correctly package the product with all protective inserts in place and secure it with tape as needed.
Write or attach THE RMA # on the outside of the package - on BOTH the top side AND front side. Ensure the text is plainly visible in large, bold, legible print. If the RMA # becomes covered in packing tape, or is in any other way obscured, ensure you write it again so that it is plainly visible.
3: SHIP YOUR PRODUCT(S) TO OUR MAILING ADDRESS
Muraflo will NOT provide return labels or shipping labels for your return. Please be aware that you must ship the product(s) you are returning at your own expense. We strongly suggest that you insure the shipment or accept the risk of loss or damage during shipment. If your return arrives in damaged condition, it will be ineligible for credit or refund. Ensure the package is securely fastened, with THE RMA # fully visible on the outside of the package. Return it to:
665 San Rodolfo Dr. 124 # 149, Solana Beach, CA 92075.
When you Will Receive your Refund. After receipt and inspection of your return, Muraflo will issue you the applicable refund or credit.
Exclusions. If the product arrives at our location in damaged condition, we will not issue a refund. We will notify you of the damage and provide you with any photos and documents that you need to follow up with your insurer. If the product was returned without authorization, we will not issue a refund. If we determine that the product has been used, modified, installed, or altered in any way, we will not issue a refund.