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Tiled & grouted shower trays, installable in under an hour

Warranty

WARRANTY 

RESIDENTIAL WARRANTY 

Limited 3-Year Residential Warranty 

This warranty applies to all Muraflo LLC (Muraflo) Shower Tray Products (Products) used in residential applications. This warranty gives you specific legal rights – you may also have other rights which vary from state to state. 

Terms and Conditions 

Subject to the conditions and limitations stated in this document, Muraflo warrants to the original owner (Owner) that Products will be free from manufacturing defects for three (3) years when installed in accordance with Muraflo’s Installation Instructions and Product Specifications provided at the time of purchase, and industry standards and guidelines for said installation. This warranty becomes effective upon purchase. 

This warranty is not transferable; in no case will this warranty be transferrable by the Owner to any separate party. 

Exclusive Remedy 

Muraflo offers the following express limited warranty to the Owner. Providing that the Product has been installed, utilized, and maintained correctly, Muraflo will repair and/or replace, at its discretion, the Product, or parts thereof, in accordance with the limitations described herein. Such cost to Muraflo shall not exceed the original cost of the Product proven to be defective. Muraflo is not responsible for labor charges or other charges related to the removal or installation of the Product. Proof of product purchase is required with any claim. 

Limitations 

Warranty coverage is provided only in United States of America. 

Products in commercial use are excluded from any warranty coverage whatsoever. 

Muraflo shall not be responsible for structural failure or workmanship that is not in accordance with standard industry practices and procedures, and Muraflo published instructions. Muraflo will not be liable for any loss or damage arising from the Product installation, whether direct, indirect, special, incidental, consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict product liability. Some states do not allow the exclusion of consequential damages, so these limitations or exclusions may not apply to you. Excessive deflection, substrate movement or other failures of the substrate and damage to structural or subfloor elements from water are not covered. It is the responsibility of the Owner to test and determine the suitability of the Product for the intended use, purpose, and application, and the Owner assumes all risk and liability whatsoever regarding such suitability. 

Specific Exclusions 

The following are specifically excluded from this warranty. Products installed without the services of a licensed plumber (for drain-related warranty issues). System failure resulting from the use of non-specified products, including but not limited to: sealants / caulking; fixtures; other materials and equipment not manufactured by Muraflo. Products that have been modified by any person or activity other than Muraflo, including Products modified to obtain conformance to any code approval, such as city, county, or state building codes. Defects on finished surfaces discovered after the installation of the Product. Once installed, finished surfaces (tile, mosaic, trim, grout, drain cover) are not included in this warranty, and are generally not under warranty from their manufacturer for general wear and tear, including chips, cracks and natural wearing of color and pattern. Product’s prior usage as an operational display. Labor, transportation, or other costs incurred in the removal and/or reinstallation of the original Products and/or installation of replacements of Products, in whole or in part; any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances. Acts of God including but not limited to flooding, hurricane, tornado, earthquake and fire shall not be covered under this warranty. 

THIS LIMITED WARRANTY IS IN PLACE OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED. MURAFLO EXPRESSLY DISCLAIMS ANY OTHER WARRANTIES AND CONDITIONS, INCLUDING STATUTORY WARRANTIES AND CONDITIONS AND WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THE WARRANTY EXPRESSLY STATED HEREIN. 

Specific Requirements 

Drain connection must be carried out by a licensed plumber. 

Muraflo strongly advises that a qualified professional carries out the installation, as any damage that occurs during, or as a result of, installation is not covered in this warranty. 

Responsibility of Others 

Inspection of the Product is the responsibility of the Owner and their installer upon delivery and prior to installation. Products that exhibit manufacturing defects must not be installed. Muraflo is not responsible for defects that could have been discovered by proper inspection prior to installation. 

Installation of the Product is the responsibility of the Owner and their installer. Muraflo is not responsible for damages occurring during, or as a result of, the installation process. 

The Owner and/or installer must prepare the rough-in area correctly (refer to Installation Instructions) including, without limitation, making the subfloor structurally sound and level. 

The Owner and/or installer must ensure that the Product is handled correctly including, without limitation, never lifting or supporting the Product’s weight from the flanges. The Owner and/or installer must ensure that the Product is not modified during installation. Modifications include, without limitation, screwing through the flange or tray body. The Owner and/or installer must ensure that the connection between the Product and the shower wall substrate is sealed. 

The Owner and/or installer must ensure that the connection of the drainpipe to the drain body is carried out by a licensed plumber. The plumber must carry out drain connection correctly including, without limitation, ensuring that they do NOT apply sealant in the interior part of the drain. 

Regular inspection of the drain is the responsibility of the Owner. Muraflo is not responsible for drain issues caused by a lack of drain inspection and maintenance of its internal components. 

It is the responsibility of the Owner or installer to understand and comply with all building codes. Muraflo is not responsible for products installed that do not comply with local, state, and federal building code requirements, and any other applicable laws, regulations, and standards.

Claims Procedure

To make a claim under this 3-year limited warranty, you must notify Muraflo in writing. Contact information can be found in the Owner Manual provided with your Product. (Phone, email, and mailing address are also provided at www.muraflo.com.)

Include all information related to an alleged defect of the Product, including written
descriptions and photographs. For defects discovered prior to installation, notification must be provided to Muraflo within seven (7) business days of receipt of Product by Owner. For defects discovered after first use and within the 3-year term, notification must be provided to Muraflo within seven (7) business days of discovering the issue.

Your claim will be evaluated by Muraflo before any repair work is done. This may involve you being asked to provide additional details including, without limitation: photographs; proof of purchase date; proof that drain connection was carried out by a licensed plumber. Muraflo reserves the right to physically inspect a claim prior to determining its validity.

For valid claims, Muraflo will assign either a Muraflo service agent or a Muraflo approved third party to complete the warranty service. Muraflo is not responsible for any costs relating to obtaining access for inspection and/or repair of Products. Owner’s refusal to accept the warranty service offered terminates Muraflo’s warranty obligation.

Muraflo’s warranty obligation shall be discharged upon completion of replacement or repair.
All repaired or replaced parts shall assume the warranty period of the part(s) replaced.

For invalid claims, Muraflo reserves the right to charge the Owner for costs associated with
investigation of said claim, including but not limited to, travel and labor.

Law and Procedure

The Order, this Agreement and the transaction described therein shall be subject to, construed under and enforced according to the laws of the State of California.

ANY ACTION IN REGARD HERETO OR ARISING OUT OF THE TERMS AND CONDITIONS HEREOF SHALL BE INSTITUTED AND LITIGATED IN THE COURTS OF THE COUNTY OF SAN DIEGO, STATE OF CALIFORNIA, AND NO OTHER. IN ACCORDANCE HEREWITH, BUYER HEREBY SUBMITS TO THE JURISDICTION AND VENUE OF THE COURTS WITHIN THE COUNTY OF SAN DIEGO, STATE OF CALIFORNIA. BUYER AND SELLER HEREBY WAIVE THE RIGHT TO A JURY TRIAL IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF THE ORDER, THIS AGREEMENT OR THE TRANSACTION DESCRIBED THEREIN.

Modifications of Conditions

No modifications of this Limited Warranty can be made without prior written authorization from Muraflo.